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The ExpertRating Customer Service Management Course
(leading to ExpertRating Customer Service Management Skills Certification).

As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks. 

Buy the ExpertRating Online Customer Service Management Course- $129.99

This course includes a knowledgeable and caring instructor who will guide you through your lessons, facilitate discussions, and answer your questions. The instructor for this course will be Tony Swaim.

Tony Swaim

About the ExpertRating Online Customer Service Management Course instructor : Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, purchasing, continuous process improvement (CPI)/Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned an MBA from California State University, Long Beach, and holds professional certifications in six disciplines, including the Project Management Professional (PMP) certification from the Project Management Institute (PMI).

  Customer Service Management Certification requirements: For taking this instructor led ExpertRating Online Customer Service Management Course you need Internet access, e-mail, and the Microsoft Internet Explorer or Mozilla Firefox Web browser.

 Testimonials: The ExpertRating Online Customer Service Management Course has received overwhelming positive feedback and reviews from students around the world. Here are a few:
"I enjoyed reading comments in the discussion area and learning from other students' comments and suggestions. I've learned a lot from this course, it has inspired me to do really well as a CSR. My instructor has very good knowledge of this course and he made the importance of customer service very clear and understandable. I'm glad I took this course, and I had a very good instructor. I will tell others to consider these online courses for their education. Thank you for providing me with a better background in customer service, and for helping me to achieve my goal."
"Very interesting I learned a lot. I will ask my company to give this course to all the sales reps."
"I found the course informative for a beginner in the field of customer service relations. Thanks for whatever I did take from this course."
"This course is excellent. The quizzes were pretty easy to do if you did them soon after the material was studied. The final exam however really made you think about what you learned and I had to go back over the material and research many of the answers. The final exam was not easy and I appreciate that because after going back over the material and searching for the answers strongly reinforced my retention of the material. Great class! I am very glad I signed up for it. Thanks so much."
"I have taken several on-line courses from Mr. Swaim and the courses have always met my needs. Thank you again for another good class."
"I thought our instructor seemed very friendly and willing to help if we needed it."
"Tony, I want to take the time to thank you for all the new ideas, thoughts and lessons I have learned taking your course. I know for a fact that I will carry these with me throughout my sales career and hopefully all my customers will be happier and my sales better because of what you have taught me."
"I found this course very informative."
"Enjoyed the course. It will definitely help me in my new position. Thank you."
"I would like to thank the instructor. Customer service is not easy to teach, but he made the class interesting and useful."
"I found this course to be very informative and useful. I learned a lot about business today and I hope to get good results with it as far as job skill is concerned. Highly recommend this course"

Buy the ExpertRating Online Customer Service Management Course- $129.99

ExpertRating Customer Service Management Course

(leading to ExpertRating Customer Service Management Skills Certification)

 ExpertRating is one of the world's only ISO 9001:2015 Certified companies (from TUV America) offering an Online Customer Service Management Course (leading to ExpertRating Customer Service Management Skills Certification).


Over 5 million people from 120 countries have benefited from ExpertRating Online Tests and Certifications. ExpertRating offers its testing services to the world's best companies such as Convergys Corp, UPS, GAP, Sony, Coke, Citrix, Deltek Corp, IKEA Systems and Ericsson to name a few. See where ExpertRating Certified Professionals are working.

 It is very safe to buy from ExpertRating. Apart from being an ISO 9001:2015 certified company, it is also HackerSafe approved.


ExpertRating upholds the highest privacy standards and complies with strict program requirements, ensuring that your information is always safe. ExpertRating has certified Several thousand individuals who are working with leading companies across the US and other countries. View list.

When you choose the ExpertRating Online Customer Service Management Course you can be sure that you are buying a premium International certification that is recognized by hundreds of employers and Government bodies in the US and other countries.


 With ExpertRating you get certified quickly online and you are equipped with a store house of information through the in-depth ExpertRating Online Customer Service Management Courseware which has been developed by experienced Business Managers.

 The ExpertRating Customer Service Management Skills Certification is by far the best value for money instructor led Customer Service Management Program at $129.99.


Some Popular questions and answers about this ExpertRating Online Customer Service Management Course :

 How much does the Customer Service Management Skills Certification cost and what does it include?

You can buy this ExpertRating Online Customer Service Management Course leading to Customer Service Management Skills certification at a special offer price of only $129.99 which includes the in-depth ExpertRating Online Customer Service Management Courseware and exam fee. This is the best value for money Business Management Program available till date. You get the following services within the USD $129.99 fee.

 In-depth ExpertRating Online Customer Service Management Courseware including scenarios and case studies.

 An instructor to guide you through the course and to whom you can direct your questions.

  World wide airmail delivery of the hard copy Customer Service Management Skills Certificate. The Customer Service Management Skills Certificate can be used to prove your certified status and does not mention the words "online".

 An online transcript that can be used to prove your certified credentials on the internet at any time.

ExpertRating Customer Service,Managing Certification

How do I get certified?

The process of getting yourself certified is very simple. All you have to do is buy the ExpertRating Online Customer Service Management Course for $129.99. Log in to the instructor led course using your password. Go through the ExpertRating Online Customer Service Management Courseware (which would take you 6 weeks) and complete the final Customer Service Management Skills Certification exam at your convenience. You can complete the exam within 2 months of buying the Customer Service Management Skills Certification. The result of the exam appears as soon as it is completed, and your Customer Service Management Skills Certificate is mailed immediately.

What learning aids will I get?

The ExpertRating Online Customer Service Management Course includes the following learning aids:

24 x 7 hour access to the courseware. A printer friendly version of the ExpertRating Online Customer Service Management Course is also provided

A friendly instructor to answer your questions online

A discussion area to have your questions answered

Chapter end quizzes to ensure that you are learning important aspects of every chapter

Chapter assignments to help you practically use the Customer Service Management Skills that you will learn during the Customer Service Management Course.

What is the final exam like?

The final exam is fully based upon the   ExpertRating Online Customer Service Management Courseware that is provided along with the Customer Service Management Skills Certification. If you have gone through the courseware properly you should not have a problem clearing the exam. The exam consists of multiple choice questions from all chapters of the ExpertRating Online Customer Service Management Courseware.

What are the course start dates?

ExpertRating instructor led courses commence every month, you can always choose a suitable date for your course commencement in any month. To see available course start dates, please click on the "Enroll now" button. All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when the lesson is released, but you must complete each lesson within two weeks of its release.

A new section of each course starts on the second or third Wednesday of each month. If enrolling in a series of two or more courses please be sure to space the start date for each course at least two months apart.


Buy the ExpertRating Online Customer Service Management Course- $129.99


It has been reported by that most Customer Service Managers earn in the bracket of $56,000 and $80,000 annually. Moreover, the job opportunities in this field will increase in the coming years!

Customer Service Managers are managers who oversee or control the customer service representatives. It is their job to make sure that the customer care representatives treat their customers appropriately and there is complete customer satisfaction. They direct and guide these representatives and even create and implement training programs for them. They act like mentors or teachers to the customer care representatives. Customer Service Managers are usually employed in banks, call centers, hotels, motels, restaurants, hospitals, retail and wholesale stores and other similar organizations.

It is essential to hold a bachelor’s degree in Customer Service Management in order to get employed as a Customer Service Manager. A Customer Service Manager should also possess good communication skills. He should be able to convince and train the customer care representatives effectively. Since, the opportunities for Customer Service Managers are increasing by the day, extra credentials would always count. Moreover, the right course would train the manager in the proper manner. A certification like ExpertRating Online Customer Service Management Certification will enhance your carrier prospects. This course will help you gain an insight into the skills and knowledge you will need to be a Certified Customer Service Manager.

ExpertRating Online Customer Service Management Course Coverage (6 weeks program)  

Week One

Wednesday - Lesson 01

Do you know what winning customer service looks like? If you're like most other common persons, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Friday - Lesson 02

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Week Two

Wednesday - Lesson 03

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Friday - Lesson 04

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

Week Three

Wednesday - Lesson 05-

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Friday - Lesson 06

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Week Four

Wednesday - Lesson 07

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Friday - Lesson 08

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join this lesson for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Week Five

Wednesday - Lesson 09

Your success in satisfying customers largely depends on the level of your communication skills. So this lesson will discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Friday - Lesson 10

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. This lesson will also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Week Six

Wednesday - Lesson 11

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Friday - Lesson 12

Before closing the course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. It is a universal truth that you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Buy the ExpertRating Online Customer Service Management Course - $129.99

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