ExpertRating Online Customer Service Aptitude Test

ExpertRating is an ISO 9001:2015 company that offers hundreds of popular certifications suitable for students, professionals, job seekers and companies. See where ExpertRating Certified Professionals are working. Taking this highly recognized certification is an excellent way for you to prove your professional prowess to employers while giving a boost to your resume. Over 27 million people from 160 countries have benefited from ExpertRating Online Tests and Certifications. Details of the Customer Service Aptitude Test are displayed below. To take this test, scroll down to the bottom of the page and click on the appropriate link.

Test Duration

48 minutes

Test Questions

No.of Qns: 48 MCQ

Syllabus of the Customer Service Aptitude Test

The Customer Service Aptitude has been specifically designed to assess an individual's job prospects by evaluating working skills and job readiness. For this reason, emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.

    The Customer Service Aptitude Test is a scientifically validated test which is designed to measure and analyze important aspects of personality and behavior that are instrumental in determining how individuals perform in jobs which require customer service aptitude and skills. The Customer Service Aptitude Test is a psychometric tool meant to analyze the most important traits that influence one's customer service aptitude. Upon completing the test, you are provided with a comprehensive report on each trait, an overall summary report and hiring recommendation.

    The personality traits that are measured and analyzed through the Customer Service Aptitude Test are:
  • Sociability
  • Self-confidence
  • Tact and Diplomacy
  • Cooperativeness
  • Goal Orientation
  • Patience
  • Interpersonal Skills
  • Grievance Handling Skills
The Customer Service Aptitude Test has a proven track record of helping companies and hiring managers screen applicants and identify customer service professionals based on scientifically proven traits. The Customer Service Aptitude Test has been widely acknowledged as an effective tool for hiring customer service executives who can effectively ensure that their company's customers receive an adequate level of service with their questions, concerns and needs.

Test Standardization/Validity/Reliability Metrics

Cronbach's Alpha*  :  0.88
*The reliability of a test measures the extent to which the variation in scores is due to true differences between people, or the characteristic being measured, or random measurement error. Reliability is generally assessed on the basis of internal consistency. The most common measure of internal consistency is Cronbach's Alpha. The value indicates the extent to which a test can be considered reliable for a sample of examinees. Any test having a Cronbach's alpha value of more than 0.7 is considered to be having a good internal consistency.

Content Validity*  : The subject matter experts have assessed the test items and found the content to be valid.
*Validity is the ability of a scale score to reflect what that scale is intended to measure. Kline's (1993) definition is: 'A test is said to be valid if it measures what it claims to measure'. A test has content validity if it measures knowledge of the content domain of which it was designed to measure knowledge. Content validity measures whether the test actually assesses the constructs it is designed for. It is a qualitative measure of validity.

Format of the test

48 multiple choice questions.

Each question has between 2 and 8 options out of which 1 or more may be correct.

Re-take Policy

If you are unable to pass the Customer Service Aptitude Test or you wish to improve your score, you may re-appear by paying $5.00 only.

$9.99

Buy Now

Payable through any of the following:

  • Secure online credit/debit card transaction
  • PayPal
  • Stripe
  • e-Check (requires a US bank account)

Take the Customer Service Aptitude Test

Detailed instructions relating to the testing procedure for the Customer Service Aptitude Test are provided inside the login account before the start of the test. ExpertRating follows a strict policy of never misusing or giving out the email addresses and other contact information of its users. Read our privacy policy.

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