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The ExpertRating TQM Course (Leading to Certification)


 The ExpertRating Total Quality Management course (leading to certification) is a well researched 100 page online course that has been developed for people who would like to master the science of TQM. The course has been designed so that it is easily understood by beginners and people new to TQM apart from seasoned project managers.  

The course covers the complete organizational framework for successful TQM.

 The TQM course includes all the important tools, techniques and concepts related to TQM and has been developed keeping in mind the requirements of most modern day industries.

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Why is ExpertRating offering this certification at such an affordable price?

The ExpertRating TQM Certification is being offered at a time limited special offer price. You can make the most of the $49.99 offer pricing as it is due for revision shortly.


Boost your job and career prospects with the ExpertRating TQM Certification.


Over 3000 purchases through PayPal till date

ExpertRating TQM Certification Course Coverage (Chapters 1-5)

The in-depth courseware includes all aspects of Total Quality Management including industry specific implementation:

Chapter 1 - Introduction to Total Quality Management

A. Definition of TQM

1. What is Quality?
2. Why a Quality Management System is required?
3. What is Cost of Quality?

B. Benefits of a TQM System

C. Foundations of TQM

1. William Edwards Deming
2. Joseph Juran
3. Phil Crosby
4. Kaoru Ishikawa
5. Shigeo Shingo

D. Comparison of TQM with Traditional Management Practices

Chapter 2 – Important Aspects and Principles of TQM

A. Important Concepts of TQM

1. Commitment to Customers

•Customer Satisfaction
•Quality Cannot be Compromised
•Relationship with Internal and External Customers

2. Gathering and Analyzing Data

3. Human Resource Management

•The Role of Higher Management
•Employee Motivation
•Autonomy to Employees
•Working in Teams

4. Continuous Improvement


B. TQM and ISO 9000

1. What is ISO 9000?
2. The ISO 9000 Series in Brief
3. Advantages of Implementing ISO 9000
4. ISO 9000 and TQM

C.  Elements of a TQM Organizational System

1. Continuous Improvement
2. Leadership
3. Teams
4. Communication

D.  Elements of a Quality Cost Sysem

1. Prevention Costs
2. Appraisal Costs
3. Internal Failure Costs
4. External Failure Costs

Chapter 3 - Paving the Way for Organizational Transition to TQM

A. Building a Quality Framework

1. Commitment to Total Quality
2. Creating and Changing the Culture
3. Leadership

•Employee Empowerment
•Role of Senior Management in Implementing Quality
•Role of Middle Management and First Line Managers

B. The Development Stage

1.Preparing Initial Approach
2.Strategic Planning and the Quality Policy

•Quality Policy Deployment

C. Communicating the Quality Strategy

1.Creating Awareness about the Change
2.Creating Consensus

D. Measuring Performance and Feedback


•How is Process Improvement carried out?

2.What is Performance Measurement?
3.Technical Definition of a Performance Measure or Metric

•Attributes of a Good Performance Measure
•Categories of Performance Measures
•What is the need for Measurement?

4.The Performance Measurement Process
5.Process Redesign and Business Process Reengineering
6.Performance Measurement through Quality Costs

E. The Implementation Stage

1.Launching the Change
2.Organizing and Coordinating the Total Quality Plan

F. The Evaluation and Control Stage

1. Quality Audits, Self Assessment and Review

•Self Assessment
•Business Excellence Awards

Chapter 4 – Quality Management Systems and Tools

A. Quality Management Systems

1. Business Process Reengineering (BPR)
2. Benchmarking
3. Quality Function Deployment (QFD)
4. ISO 9000
5. Malcolm Baldrige National Quality Award
6. Six Sigma
7. Lean Manufacturing

B.Tools for Total Quality Management

1. Quality Control Tools
2. Statistical Tools

•Cause and Effect Diagram
•Pareto Chart Analysis
•Scatter Diagram
•Control Charts
•Check Sheets

3. Management and Planning Tools

•Affinity Diagrams
•Tree Diagram
•Interrelationship Diagraphs
•Matrix Diagram
•Prioritization Matrix
•Process Decision Program Charts (PDPC)
•Activity Network Diagrams/Arrow Diagrams

4. Statistical Process Control
5. Design of Experiments (DOE)
6. Failure Mode and Effects Analysis (FMEA)

Chapter 5 – TQM in Various Fields

A. TQM in Manufacturing

B. TQM in Health Care

C. TQM in Education

D. TQM in Construction


Certified Project Managers Earn Much More Than Their Counterparts.

With the ever increasing requirement of executing projects in almost every industry, the role of the project manager has become all the more important. Certified project managers are one of the highest paid and most sought after professionals today. real time salary surveys conclude that Project Managers with a Project Management Certificate earn a median salary of as high as $84,000 in the State of California with other states not far behind. The importance of six sigma certified project managers is set to become far more important in the times to come as projects become more complex with increased time and cost constraints.

Boost your job and career prospects with the ExpertRating TQM Certification.


Over 3000 purchases through PayPal till date