Office Skills Certification

...From ExpertRating gives you an excellent opportunity to learn the fundamentals and techniques of Office Skills online.

Learn what it takes to perform the 21st century office jobs efficiently with the ExpertRating Office Skills Certification Program and give your career a leg-up.

Get an in-depth understanding of basic office skills, computer skills, interpersonal skills, records management, and meetings and conferences management with this certification program. Sign up now.

Certification

About The Online Office Skills Certification

Office skills have always been in great demand, and with increasing automation in offices, the role of office professionals has evolved so much so that secretaries and administrative assistants have come to perform duties which were once handled exclusively by managerial and professional staff.

Syllabus

ExpertRating Office Skills CertificationThe Final Certification Test
Basic Office SkillsOffice PracticesWritten Business CommunicationMemosBusiness ReportsSome Report BasicsE-mail WritingChapter Review Questions
Computer SkillsTechnology use in the workplaceTypes of ComputersPeripheral DevicesOperating SystemsBasic FunctionsFile ManagementHelp and SupportText Editors and Word ProcessorsWord Processing SoftwareWord Processing FunctionsFormatting DocumentsParagraph and Page FormattingResearch PapersInserting and Formatting ImagesSpreadsheetsSpreadsheet OrganizationUsing E-mailEmail FunctionsUsing the InternetWeb Browser SoftwareUsing Windows Internet ExplorerChapter Review Questions
Information ManagementInformation Management History and Recent TrendsInformation Systems ElementsInformation Processing Center (IPC)Chapter Review Questions
Interpersonal Office SkillsCharacteristics of Effective CommunicatorsTypes of ListeningFactors Affecting Group CommunicationAdditional Dimensions of Interpersonal CommunicationCommunication ProblemsChapter Review Questions
Workplace EtiquetteWorkplace Etiquette (continued)Formal Dressing and Grooming Etiquette for MenFormal Dressing and Grooming Etiquette for WomenChapter Review Questions
Process and Types of PlanningPlanning TimePlanning Time...ContinuedTime Estimation ProceduresPlanning the Project and Task DelegationChapter Review Questions
What is Time Management?Importance of Time ManagementTime StealersMonitoring TimeTime Management ToolsCrisis ManagementChapter Review Questions
Habits That Make You Highly ProductiveCompleting Your TasksConcentration-Improving HabitsChapter Review Questions
Time WastersThe Art of DelegationSuccessfully Working With OthersChapter Review Questions
Office ProceduresPolicy and Procedure (P&P) ManualThe Process of Writing and Producing a P&P ManualHuman Resources Policies and ProceduresForms ManagementEffective Forms ManagementChapter Review Questions
Meetings And ConferencesTypes of MeetingsConferencesChapter Review Questions
Records ManagementRecords Management Systems, Methods, and UsesOperating a Records Management SystemChapter Review Questions