d) a and b
e) b and c
a) In a coaching relationship, the coach is the expert who shares his/her wisdom based on experience with the client.
b) Coaching is an action-oriented activity.
c) A coach looks at the client's situation from the client's perspective and assists them achieve their goals the way the client wants.
d) Coaches help their clients establish measurable goals, create action plans and break them down into achievable steps.
a) Non-verbal listening
b) Verbal listening