Candidate Report

  • Candidate Name:

    Prashant Akerkar

  • Transcript Id:

    2375127

  • Exam Name:

    Customer Service Test

  • Date:

    Sunday, November 29, 2009

  • Percentage: 88%
  • GPA : 3.6
  • Percentile: 72
  • Result : Pass
  •  The Percentile value denotes the percentage of candidates who have scored less than this particular candidate in this test.
  •  The GPA shows this candidate's performance relative to the top scorer of this test. It is calculated out of a maximum of 4. A GPA of 4 would mean that this candidate has top scored in this test.

Overall Performance

0
10
20
30
40
50
60
70
80
90
100
Weak
Average
Above Average
Good
Expert

Sub-scale Performance

Sub-scale Name
Weak

(0-5)
Average

(6)
Above Average

(7)
Good

(8)
Expert

(9-10)
Creating Customer Service Strategy
Sub-scale score out of 10: 10
Customer Needs
Sub-scale score out of 10: 8
Customer Relationship Management
Sub-scale score out of 10: 10
Customer Service on the Internet
Sub-scale score out of 10: 10
Dealing with Difficult Customers
Sub-scale score out of 10: 7
Phone Etiquette
Sub-scale score out of 10: 9
Resolving Situations Arising out of Bad Customer Service
Sub-scale score out of 10: 10

Disclaimer:
The results of this report are intended to serve as general guidelines only and should be used in combination with other recruitment tools such as evaluation of academic performance, employment history, and personality. The candidate’s performance on this test depends on a number of factors and ExpertRating does not guarantee same or similar results in the future or in a different test setting.
Copyright © 2015 ExpertRating Solutions.