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Privacy Policy
 


Last Updated: January 24th 2014

ExpertRating Solutions (“ExpertRating”) has been awarded TRUSTe's Privacy

TRUSTe online privacy certification
Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.expertrating.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at ExpertRating Help Desk. If you are not satisfied with our response you can contact TRUSTe here.

Expert Rating Solutions is committed to protecting your privacy. We have established this privacy policy to communicate our information practices through this statement, pertaining to the collection, use and protection of the personal information we collect. This privacy policy applies exclusively to the Website www.expertrating.com. By using this Website, you are providing your consent to the privacy practices disclosed within this statement.




What type of user related information do we collect?

ExpertRating collects personal information from users of the Website at different points of registration. Whether registering as affiliate partner, for an employer account or as an individual user, we collect personal information to facilitate your requested service. This collected personal information includes name, email and physical address, phone number, and PayPal i.d where applicable. Where users’ register for a ‘Live Proctored’ exam, we may also collect during the proctored session information such as a web cam photo i.d, a list of applications running on your system and geographical location are collected as well to maintain the integrity of the proctored session. When a user elects to tell a friend about our Website and service, or in emailing test results, we require third party personal information including name and email to send this one time email. This third party personal information is not used for any secondary or unsolicited purposes, nor is it stored within our database.

We also collect sensitive data through a third party payment processor including credit card number and expiration date when processing payments for services purchased from ExpertRating. These third party agents do not share your sensitive information with any third parties and have no authorization to use your personal information for any unsolicited purposes.

Information collection during re-certification on ExpertRating - When you apply for re-certification, the website collects information related to your previous and current employment. You will be asked for your previous employer's address and current employer's address. This information is solely used for determining whether you are eligible for re-certification without re-taking the test.


How does ExpertRating use my information?

ExpertRating does not send registered users’ of the Website any unsolicited messages. We use your collected information to register accounts, provide access to the services requested, process payments and provide customer service. ExpertRating reserves the right to send users’ notification, administrative and service emails which are a part of the service. Consequently, you cannot opt-out of these communications.



Our commitment to data security

Your personal information is kept strictly confidential through a well organized security system which only allows access to critical information to the company's security team members. This team consists of experienced engineers and staff who are under stringent confidentiality requirements. The security system is backed by the latest technology and ensures that your personal information is fully protected. Your ExpertRating profile which is available to you in your login area is protected through a password. You are advised to keep this password confidential and to ensure that you close the browser window after logging out from ExpertRating, especially if you are using a shared computer. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we do our utmost to protect your personal information, ExpertRating cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make our best efforts to ensure the security of your information on our systems.



Our commitment to payment information (credit card number) security

ExpertRating services can be purchased online through a secure credit card transaction using any major credit card or PayPal. The ecommerce functionality on the site has been provided by PayPal which is a trusted name in online transaction processing. When you supply your credit card information it is not retained on file by us. Moreover, the transaction takes place on the PayPal secure server which is 100% safe and encrypts the transmission of that information using secure socket layer technology (SSL). When you buy any of our services, it is treated as a one time sale and your credit card will not be charged again in the future as is the case in subscription sales. PayPal transactions take place on the PayPal server which is a trusted name in online transaction processing.



How you can access or correct your personal information

You can access, delete or change the personal information that we collect and maintain by logging in at your user account with the username and passwords assigned to your account. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at ExpertRating Help Desk.

The login page is at: http://www.expertrating.com/login.asp

The users Name cannot be directly changed by you from within the login so as to prevent unauthorized use of our testing services. You must request us for a change of Name by clicking on the "request name change" link within your login area.



Automatically Collected Information

We collect certain information from every user visiting our site automatically. This information includes referring URL, browser type and IP address. This non-personal information is not associated with any personal information we collect. We also employ the use of cookies and web beacons to gather statistical data on site traffic and user preferences. A cookie is a text file set on a computer hard drive by a browser containing a unique identifier that allows the browser to recognize the user preferences upon return visits. Cookies are tied to your personal information to make log in and navigation through the Website during your session a streamlined experience. We use web beacons – one by one pixel images embedded in web pages- for the purpose of tracking individual page views and understanding our site traffic. Web beacons are not tied to your personal information.

From time to time, we may employ the services of a third party agent to assist us in understanding our site traffic by collecting non personal aggregated statistical data about our user base. This third party may use cookies and web beacons to this end, which we have no access to, nor are we responsible for these cookies.



Information Sharing and Disclosure

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.
ExpertRating may be required by law to disclose information to law enforcement, or other government agencies under certain circumstances such as where a formal request has been made in a civil suit, court order, or subpoena served on the Website. We reserve the right to disclose information in our sole and absolute discretion, where deemed necessary to protecting the safety of our staff, users, the general public, or in protecting our intellectual property.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at ExpertRating Help Desk. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Expert Rating Solutions. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Features

Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


What is our policy if there is a change in our Privacy practices?

ExpertRating strives to improve the company's privacy policy from time to time. In the event of a material change, emails will automatically be sent out to all users describing the changes in the privacy policy and how they can opt out from the effects of the new privacy policy. Users will clearly be given an opportunity to prohibit any use of information that was not described at the time the initial user information was collected. Moreover, the link to the updated privacy policy will be clearly noted on the home page of the site.



What is ExpertRating's policy if the site is sold or merged with another company?

ExpertRating will do its utmost to ensure that the successor adheres to the same privacy policy. However the privacy practices of the successor company cannot be ascertained before the eventuality of such a takeover occurs. ExpertRating will do its best to inform all registered users about the changes in the privacy practices as soon as the information about the new policy is made available by posting a notice on the Website, or by sending users’ an email to this end.



Who should I contact if I have a Privacy related concern?

If you have any doubts or require clarifications related to the privacy of your information with us, please use our contact form to get in touch with us.


By Mail:
ExpertRating Solutions
280 Madison Avenue
912 - 9th Floor
New York
United States - 10016
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