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General queries regarding Online Instructor Led Courses
1. How do I enroll myself in the course I am interested in?
2. How do I ask queries regarding the course?
3. What are the payment options for paying the Course fee?
4. Is it safe to use credit cards on the ExpertRating website to purchase the Online Instructor Led courses?
5. What do I do in case I forget my password?
6. How do I enter my ‘online classroom’?
7. How do I obtain my assignments, take quizzes and learn lessons?
8. How do I believe that the Online Instructor Led Course I am buying is truly competitive and up to date?
1. How long are the ExpertRating Online Instructor Led Courses?
1. Do I need to buy any books for the course?
2. I am unable to access a lesson. What should I do?
3. How do I submit my assignment?
4. How do I enroll myself in the course I am interested in?
1. How do I get an extension?
1. Is the instructor going to be online all the time?
2. How do I contact the course administrator?
3. At what time and according to which time zone should I login to my account to access my courseware and communicate with the Instructor?
4. Should I reveal personal information in e- mails sent by the course administrator or instructor?
1. How do I take the final exam?
1. How do I log out of the classroom when I have finished studying?
1. How do I submit my assignment?
2. How do I access my assignments?
3. How do I obtain my assignments, take quizzes and learn lessons?
1. I am unable to access a lesson. What should I do?
2. Are the lessons scheduled at certain times of the day or are they prerecorded and you can access them at any time. It shows on your web site that the lessons are released on Wednesday and Friday. Do you have to log in at a certain time on those days are can you access them any time that week after the original air time?
3. Where can the coding manual be purchased (CPT manual and the ICD-9-CM manual)?
1. May I respond to other students' discussion area questions?
2. How do I ask queries regarding the course?
1. Do I need to buy any books for the course?
2. Where can the coding manual be purchased (CPT manual and the ICD-9-CM manual)?
1. Will the certification given by ExpertRating be valid enough for the students when they go look for a job?
 
 General queries regarding Online Instructor Led Courses 
1.
 

• Log on to the ExpertRating Online Instructor Center
• To Select a course of your choice, you can either directly type the name of the course you want to enroll yourself in the “Search for Courses” box and select the desired Course from the choices provided; Or click on the “More…” link under the section “Featured Departments”
• A whole list of course departments would be displayed in front of you. Hovering your mouse on a Department’s link displays more information about its constituent courses.
• Click on the Course Department Link in which you are interested.
• A Catalog of all the courses (along with their respective price, Instructor’s name, a small description and Class start dates) under the chosen Department is displayed. Go through the list of courses and Click on the desired course’s Link, in which you want to enroll. The heading of each paragraph itself is the link for the respective course. You may also click the more link to know more about the course you are interested in.
• On the Description page of your chosen course, detailed information of the course is available which including the course requirements, course syllabus and the profile of the course instructor.
• If you fulfill the course requirements, click on the “Enroll Now” button.
• Select the Start Date of the desired course from the “Sign Up For a Course” wizard and click the Continue button.
• On the next page, you would be asked to fill your email id and password. In case, you do not hold an account with us, you would be required to create one. (All the steps are mentioned on this page).
• After filling in your email and password, click on the Continue button.
• On this page, you would purchase the course by filling in your payment details.
• The receipt would be provided to you instantly after the payment procedure is complete.

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2.
  To ask or discuss a query, “Discussion" areas have been created in the online classrooms. (One discussion area for each lesson). You can post your query in the respective Discussion area. Your Course Instructor will post a response to your query within one business day.
To reach a Discussion area, wait for the course to begin, login to your online classroom, and click the “Discussion” tab from the Classroom Menu. To preserve your privacy, please feel free to identify yourself only by the first name or with a nickname when posting your questions. The discussion area will be open to you 24 hours a day and seven days a week.
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3.
  Payments for various courses may be made through MasterCard, VISA, or American Express card.
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4.
  ExpertRating uses Worldpay as its transaction processor. WorldPay is a division of the Royal Bank of Scotland and is one of the most reliable and reputed credit card transaction processors in the world. Moreover, the payment information is transferred over SSL technology that ensures that it cannot be decrypted during transmission. ExpertRating does not store any credit card information on file.
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5.
  Do not panic. Click here in case you have forgotten your password. In case, you are still not able to retrieve your lost password, mail us at mail@expertrating.com.
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6.
  It is very easy to reach the online classroom. Kindly follow the given steps:
• Wait until noon (Eastern Standard Time) on the start date of the course.
• After the course begins, logon to the ExpertRating Online Instruction Center at any time of the day that is convenient for you and click the Classroom link.
• Finally, Log in with your username and password to access your Classroom
You would need to go to this classroom to obtain your lessons, work through tutorials, take quizzes, complete assignments, participate in discussions and ask questions to your instructor.
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7.
  Our Courses are completely online. You would just have to enter your Classroom to take quizzes, learn lessons and obtain assignments.
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8.
  ExpertRating courses are not just a compilation of project oriented lessons, stimulating quizzes and hands on assignments. Our online courses are in depth which have been prepared by top line experts and approved under the ISO 9001-2008 standards. You can browse our Course Catalog and read the experiences the students have shared. ExpertRating also has an amazing track record of serving more than 200,000 professionals in over 60 countries in more than 200 skill areas. Hundreds of companies all over the world recognize ExpertRating certifications. Companies like Deltek Systems, Ericsson, IKEA, Convergys and Deltek Systems use our certifications to evaluate their employees.
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 Course duration and dates 
1.
  Mostly, all the Instructor Led Courses run for six weeks. You will be granted access to two lessons each week for six weeks. Each lesson will be accompanied by a short, multiple –choice quiz and some lessons may also include a hands on assignment. You are expected to try and complete each quiz assignment within two weeks from when the lesson is released. The course will end with a final exam on the scheduled date. You will have two weeks from the day when final exam is released to complete your studies and submit the final exam for evaluation.
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 How to enroll 
1.
  It is not mandatory to buy books for the courses. All the notes, lessons and assignments would be provided in the online Classroom. But, in case, any book has been mentioned, it is highly suggested to purchase it as it will be of great help during the course.
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2.
  Wait till the release date (Noon - EST) of the Lesson you want to access. The lessons would be available once they are released. Each lesson would be available for two weeks, twenty four hours a day and seven days a week from the release date of the lesson. In case you are unable to access any lessons, it means they are not open yet and would be available on the mentioned release date.
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3.
  Assignments are not supposed to be submitted. Assignments are for your own understanding and are not a part of final evaluation. However, completing your assignments is highly recommended for your own clarity. We have quizzes for each lesson on which you get scored. Therefore, giving you a fair idea of how much you know regarding the lesson.
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4.
 

• Log on to the ExpertRating Online Instructor Center
• To Select a course of your choice, you can either directly type the name of the course you want to enroll yourself in the “Search for Courses” box and select the desired Course from the choices provided; Or click on the “More…” link under the section “Featured Departments”
• A whole list of course departments would be displayed in front of you. Hovering your mouse on a Department’s link displays more information about its constituent courses.
• Click on the Course Department Link in which you are interested.
• A Catalog of all the courses (along with their respective price, Instructor’s name, a small description and Class start dates) under the chosen Department is displayed. Go through the list of courses and Click on the desired course’s Link, in which you want to enroll. The heading of each paragraph itself is the link for the respective course. You may also click the more link to know more about the course you are interested in.
• On the Description page of your chosen course, detailed information of the course is available which including the course requirements, course syllabus and the profile of the course instructor.
• If you fulfill the course requirements, click on the “Enroll Now” button.
• Select the Start Date of the desired course from the “Sign Up For a Course” wizard and click the Continue button.
• On the next page, you would be asked to fill your email id and password. In case, you do not hold an account with us, you would be required to create one. (All the steps are mentioned on this page).
• After filling in your email and password, click on the Continue button.
• On this page, you would purchase the course by filling in your payment details.
• The receipt would be provided to you instantly after the payment procedure is complete.

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 Extensions and Delays 
1.
  We already grant a two week grace period for each of the quizzes and lessons, so that you have ample time for detailed study. You can read each lesson at your leisure, and complete each assignment when it is convenient to you. Our online course is designed to fit your schedule and not your instructor’s!
If you still fall behind, a ten day extension period can be given to you at the end of the course. You are not required to attach any reason to your extension request, but we can grant not more than one extension per course. You would be given instructions on how to request an extension when your course begins on the Help page.
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 Instructor and Course administrator related queries 
1.
  The instructor would not be online all the time. You can ask your queries to the instructor and he would be happy to answer all of them. Please understand that it might take the course instructor one business day to reply back.
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2.
  To contact the course administrator, look for the ‘Please click here for personal issues unrelated to the lesson’ in the paragraph that appears at the top of each of the discussion areas. The ‘click here’ Link takes you to a form which you can use to obtain answers to any questions you might have.
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3.
  Lessons are released by 12.00 noon (Eastern Standard Time) on the specified release dates. The instructor is never online. You can interact with him or her through discussion boards. You are also not required to be online at a specified time.
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4.
  A legitimate organization would never send you an unsolicited e-mail that contains an attachment or asks for personal information. If you ever receive an unsolicited e-mail that contains an attachment or asks for personal information, delete the email immediately.
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 Exam related queries 
1.
 

• Log in to your Online classroom.
• Click on the Enter Classroom link
• The date on which the final exam can be taken would be given in the course syllabus. Wait till the specified date.
• Then click on the Completion link at the top of the page and follow the instructions on the page.

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 Login, Password and Privacy related queries 
1.
  Our classroom log out process is fully automated. You would be logged out of the classroom automatically whenever you close your browser or shut down your computer.
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 Assignment related queries 
1.
  Assignments are not supposed to be submitted. Assignments are for your own understanding and are not a part of final evaluation. However, completing your assignments is highly recommended for your own clarity. We have quizzes for each lesson on which you get scored. Therefore, giving you a fair idea of how much you know regarding the lesson.
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2.
  Accessing assignments is very easy. When you are logged into your online classroom, select the lesson number and click on the Assignment tab.
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3.
  The ExpertRating Instructor Led courses are completely online. You would just have to enter your classroom to take quizzes, learn lessons and obtain assignments.
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 Lessons and Courseware related queries 
1.
  Wait till the release date (Noon - EST)of the Lesson you want to access. The lessons would be available once they are released. Each lesson would be available for two weeks, twenty four hours a day and seven days a week from the release date of the lesson. In case you are unable to access any lessons, it means they are not open yet and would be available on the mentioned release date.
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2.
  Lessons are released by 12.00 noon (Eastern Standard Time) on the specified release dates. The instructor is never online. You can interact with him through discussion boards. You are also not required to be online at a specified time. The lessons are enabled automatically on the specified dates, and can be accessed anytime by logging in to the account.
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3.
  These books can be purchased from the following locations: Half.com, Ebay.com, Alibris.com, abebooks.com, chegg.com (you can rent or buy here). You'll need access to both of the main medical coding books which will be used in this course: 2007, 2008 or 2009 CPT manual, Professional Edition 2007, 2008 or 2009 ICD-9-CM, Physician Edition The spiral-bound editions are recommended for both books. The course works equally well for all three years of the books.
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 Discussions and questions 
1.
  Yes, responding and interacting in the discussion area would be of great help to you. It will increase your knowledge on the subject. You would definitely benefit by interacting with your classmates. But, it is important to be precise and relevant in your discussions. Please understand that the discussion area is reserved for conversations about the material in your lessons. While it is perfectly acceptable to use a bit of friendly banter with your fellow mates, but the topic of discussion should not digress. It should also be made sure that no derogatory, controversial, racist or insulting remark is posted by you.
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2.
 

The ExpertRating Online Instructor Led courses are highly interactive. We are prepared to get interesting questions from you and would be more than happy to help you. To ask or discuss a query, Discussion areas have been created in the online classroom. (One discussion area for each lesson). You can post your query in the respective Discussion area.
Your Course Instructor will post a response to your query within one business day. To reach a Discussion area, wait for the course to begin, login to your online classroom, and click the “Discussion” tab from the Classroom Menu.
To preserve your privacy, please feel free to identify yourself only by the first name or with a nickname when posting your questions. The discussion area will be open to you 24 hours a day and seven days a week.

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 Supplementary Aids and Books 
1.
  It is not mandatory to buy books for the course. All the notes, lessons and assignments would be provided in the online classroom. But, in case, any book has been mentioned, it is highly suggested to purchase it as it will be of great help during the course.
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2.
  These books can be purchased from the following locations: Half.com, Ebay.com, Alibris.com, abebooks.com, chegg.com (you can rent or buy here). You'll need access to both of the main medical coding books which will be used in this course: 2007, 2008 or 2009 CPT manual, Professional Edition 2007, 2008 or 2009 ICD-9-CM, Physician Edition The spiral-bound editions are recommended for both books. The course works equally well for all three years of the books.
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 Accreditation 
1.
  The certifications provided by ExpertRating do not guarantee a job. The certifications however do add to the credentials of a resume. ExpertRating is a trusted name on the worldwide web since 2001 and is certified for test and course development procedures under ISO 9001-2008 from TUV, Germany. ExpertRating upholds the rigorous business practices required to be a Square Trade vendor.
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